F.A.Q.


Policy Purchase and Cancellation Policy

Once you have the products in the shopping cart, select which system you would like to use to confirm the order: PayPal, Square or Zelle. Small purchases or wholesalers? Contact us at:
marthamacias@yougotmyhands.com
(813) 516.7807

The order must to be submitted 7 to 10 days in advance of the expected delivery date. Cancellations can be submitted 3 days after order is placed.

If cancellation is submitted after the 3rd day, a General Cancellation fee will be charged to your account. Additionally, the entired order will be charged if the order is canceled once the items have been shipped. Remember, these are special items and cannot be returned for health and sanitation regulations.

We recommend to be aware of our policies and regulations to avoid any inconvenience.

All orders must be paid in full before shipping.

We appreciate your business!.

if you have any question, please send an email to

marthamacias@yougotmyhands.com





How do I qualify for free delivery?

Free Standard USA Shipping on Qualifying Orders of $65.

To qualify for free standard shipping:

  • Your order must total $65 or more before taxes, fees or shipping fees.
  • Free shipping applies only to items that weights less than 18 pounds (or 10 pounds for P.O. Box or APO/FPO addresses), and meet standard weight or cube requirements.
  • Free Shipping is only valid on orders shipping to a single address.
  • Free Shipping will not apply if eligible items are canceled, resulting in an order total of less than $65. 
Orders are delivered to the shipping address 1 – 3 business days after they are processed. Processing take a minimum of one business.

We offers a variety of delivery and pickup options for our customers, including free, buy online and pick-up in-store, as well as free standard shipping on qualifying orders of $65 or more.

We don’t have anything additional to share. This is consistent with retail industry standards.

Policy Cancellation of Membership

Membership cancellation must be made one month before the month in which you wish to cancel. A 2-month penalty will be charged for making the cancellation before the day scheduled for completion.

Questions? Do not hesitate to email us to:

marthamacias@yougotmyhands.com

We strive to provide an excellent customer service and help our customers; therefore, our policies are clear and specific. We like to be transparent and clear, as our products are natural and organic.

We truly appreciate your business,


8th Culture.




Price and Payments

The Price will be always listed on our website. In the event of any increase in prince due to a higher price of raw materials, shipping, or any other variation, the Seller may increase the Price. However, you will receive a notification and you will have the right to proceed with the order or not.

Cancellation must be received in writing within seven days of notice issued, otherwise the purchase will be executed.

You Got My Hands LLC, does not collect or store any credit card information.

The Seller does not provide any warranty cover against defects in his own right.

Returns and exchanges are not permitted do to some health and sanitation regulations. However, we want to exceed expectations. If you have an issue or concern, please do not hesitate to contact us at.

marthamacias@yougotmyhands.com

Sincerely,

8th-culture